Virgin Media Community

[Ndhack1980]

We have a new single v360 box plugged directly into our router. Playback of recorded TV often freezes or frequently skips a few seconds and is on the verge of being unwatchable.

[roy247]

If live TV, on demand and catch up TV all work OK and it's only recordings then it sounds like you may have a faulty hard drive. If you watch something for a few minutes and record it at the same time, if the recording is freezing and the live broadcast was OK that would be a good test to see if the hard drive is faulty.

[Travis_M]

Hi @Ndhack1980

Can you reboot both the hub and the box for me and let me know how you get on please?

Regards

[Ndhack1980]

This hasn't helped. Watching back of 'live recordings' (paused TV) also now glitching.

[japitts]

If your only issue is with recorded or paused/delayed content, then the hub reboot wouldn't have had any impact on this.

@roy247is correct, although - if you have a mini box - I would make sure this problem is happening on the main box to eliminate an issue with the streaming.

Live TV comes down the coax, recorded & paused both use your HDD. If both are problematic, there's your issue. It'll be a box replacement.

[Corey_C]

Thanks for your reply, Ndhack1980,

Have you been able to speak with the team since your post or have you tried the online diagnostics here: http://virg.in/service

If not then I have sent you a private message to confirm your account details. 

Cheers,

Corey C

[Corey_C]

Thanks for your messages and clearing data protection, Ndhack1980,

I have set up an engineer’s visit for you which you will be able to view from your online account here.

Cheers,

Corey C