Pixilation

[Lindajane59]

I'm getting lots of population on the picture.  I thought initially it was the tv so I've tried another tv but am having the same problem which suggests it's an issue with my 360 box.  I've tried turning off to 're boot but it's not made a difference.

[newapollo]

Hi @Lindajane59 

The pixilation may be caused by either a faulty set top box, faulty wiring, or a bad signal.

You should check all your cabling, especially the white coaxial is snug and tight and free from any kinks. Also check that there are no staples in the cabling, along skirting boards for example as these can damage the signal.

All VM TV channels are distributed in groups via muxes, similair to those used on freeview. 

It would help both yourself and the Forum team if you advised which channels (and if they are the SD or HD versions) are suffering pixilation.

This should help determine if the problem is caused by wiring, the set top box, or bad signals, and assist VM in taking the necessary steps in rectifying the issue.

[Lindajane59]

Thanks

I've checked the cable but it's quite secure, no kinks etc.  The signal seems fine on other tv appliances in the house.

It doesnt seem to be a particular channel.  I was watching a recording the other night and that was affected too.

[japitts]

When you say "The signal seems fine on other tv appliances in the house", do you mean multiroom Virgin TV boxes? If so, try swapping the boxes around and see if the fault follows the box or remains with the cabling. If a channel is pixellated, so will any resultant recording.

Otherwise the standard advice with pixellation queries applies. You're likely to need an engineer visit, depending on what VM's remote diagnostics turn up.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

[Lindajane59]

Thanks for your advice.😁