on 16-06-2022 21:56
My tv channels keep pixilating very badly that the tv has become un watchable anybody else experienced this .I followed all the steps re set box ,checked all connections .and found nothing advise please .
on 16-06-2022 22:04
Have you looked at Check service status at the top of the page? You can also a run a test on your equipment from there.
If nothing is showing you could also try the Service Status number 0800 561 0061. This often gives details of more local issues down to postcode level.
Are there any on screen error messages along with the pixelation?
Does it just affect live TV, or also On Demand, catch up, recordings?
Any particular channels, and if so please state whether HD or SD?
on 17-06-2022 07:12
I have checked service status again that has not changed now for at least a week says there is an issue in my post code area which is a northern matter altogether ( not getting the services I'm paying for getting fed up of check your equipment your end its not my equipment it's virgins they own it .I think it's time to switch providers and see if I get a better service for my money at least Dick Turpin had the decency to wear a mask .
on 20-06-2022 10:02
Thanks for your post.
Sorry to hear about the issue with your pixellation
I can look into this for you.
If you don't mind, I will need to send you a private message to pass security.
If you can check the purple envelope top right of your screen that would be great.