Pixelation on many channels

[slartibartfast1]

I have just recently noticed pixelation occurring on several channels occasionally with an accompanying on screen message about "Channel Fail". It can go for a long time with no problems then suddenly pixelation and slight freezing. Anyone else seeing this?

[nodrogd]

Pixelisation is a common symptom of the signal levels at your property going out of spec. Firstly, check Virgin’s service status on the website & via 0800 561 0061.

If there are no TV related issues stated, then assume only you are affected. Individual connections are not monitored by Virgin, so you will need to ring faults on 150 from your VM phone (0345 454 1111 from others). Customer services will then check your connection & book a technician visit to resolve the issue.

[slartibartfast1]

Diagnostics says signal strength is good. Shame there isn't a log of signal strength against time.

[slartibartfast1]

Tonight there was a prolonged period of pixelation and CS2004 errors coinciding with Diagnostics reporting the signal strength jumping from good to bad intermittently. Unstable signal strength is clearly the issue.

[slartibartfast1]

I have exactly the same issue. When the picture pixelates the Diagnostics on the box say that the signal strength drops from Good to Bad briefly. If you are in Hertfordshire so am I.

[slartibartfast1]

Yes I have the same experience, which part of the country are you in?

[japitts]

@slartibartfast1 

Refer to nodrogd's advice in post#2 of this thread. Adding to additional threads across the forum with "me too" won't alter the advice.

[slartibartfast1]

If we all have the same issue it is likely for the same reason and shows it isn't just a problem unique to me. Virginmedia only replaced my 360 box a few weeks ago. This issue only started very recently. Surely the whole point of a forum is that experiences are shared.

[japitts]

Indeed so, as mentioned by the earlier response, pixellation is a common symptom of signal problems on a digital-TV installation, and in the vast majority of cases is caused by an issue specific to your install, somewhere between the streetcab connections and your TV box tuners.

That doesn't mean that a pixellation fault in Penzance is caused by the same issue as a pixellation fault in Peterborough, it means that two separate pixellation faults need to be reported and locally investigated by "boots on the ground".

A good analogy would be two mobile phone users on the same network, each with a no-coverage situation but hundreds of miles apart. This will be caused by a lack of local coverage (be it fault or otherwise), but each case needs a specific local resolution.

[slartibartfast1]

Tonight the internet went down at the same time as the pixelation problems and still hasn't returned. So I can't even phone to complain on 150 either.