Hi Newella
If nothing is showing using the online checker then you could also try the automated Service Status number 0800 561 0061. This often gives details of more local issues down to postcode level.
If there's noknown fault using that phone number then you should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)
When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and help.
DaveI don't work for Virgin Media.I'm a Very Insightful Person, I'm here to share knowledge.
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