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Shaf78
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Pixelated artefacts & poor quality picture on mini V6 box

I have noticed this issue recently. It’s worse when watching sport. A lot of the HD content does not look sharp anymore.I notice pixelated artefacts when watching football.

I have swapped my HDMI cable with a brand new one- problem persists. 
Below is a photo I took. Notice the artefacts around the player.

43855D50-E774-42CF-9C04-5B515BB40B34.jpeg

 

 

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BlueLou
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Re: Pixelated artefacts & poor quality picture on mini V6 box

what are you watching in that picture?  

Live TV?  BT Sport?  Normal or ultimate?

Or is it Amazon Prime video? 

Or maybe a recording?

It's important to include this stuff, we can then work out what it might be.

 

BTW if anyone out there has BT Sport and watches on the HD channel when they can view the same game on Ultimate - dont!

Even if you dont have a 4K TV you can watch Ultimate and it will look better

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Shaf78
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Re: Pixelated artefacts & poor quality picture on mini V6 box

Hi...there are no picture quality issues on apps (Netflix, Prime etc). Mainly when watching sport channels- LIVE & non LIVE...Sky Sports/BT Sports/Ultimate. But have noticed blocky pixels & blurriness on Sky Movie channels too.

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BlueLou
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Re: Pixelated artefacts & poor quality picture on mini V6 box

are you definitely watching on the HD / UHD versions? 

There is always going to be an element of image manipulation with live sport, it will be greater on SD versions of the channels

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BlueLou
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Re: Pixelated artefacts & poor quality picture on mini V6 box


@Shaf78 wrote:

Hi...there are no picture quality issues on apps (Netflix, Prime etc). Mainly when watching sport channels- LIVE & non LIVE...Sky Sports/BT Sports/Ultimate. But have noticed blocky pixels & blurriness on Sky Movie channels too.


See if it was on the apps I'd question the connectivity to the box, as they work over IP, but your live channels are coming from the cable so if the signal strength is ok you shouldnt see any issues

Can you try a Sky Cinema asset on demand?  Our IP VOD is incredible quality, if you see an issue there I'd say you need to look at the WiFi or Powerline connection to the box (Netflix has a great speed test in Help).  If thats fine but the live TV looks bad it could be a signal issue and would need a tech to visit and fix, could be too strong or too weak

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Shaf78
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Re: Pixelated artefacts & poor quality picture on mini V6 box

There does seem to be some improvement- I will keep a eye on things.

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