Virgin Media Community

[scottbradley571]

I'm getting pixalation on all channels, have rebooted and checked all cables.

On diagnostics, signal quality is on bad but every now and then will flick to good tge bad again.

Tv is unwatchable

[japitts]

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

[Robert_P]

Hello scottbradley571

Sorry to hear of the image quality problems with your TV services, we appreciate the frustration this can cause and you raising it via the forums.

From checking this will require a visit form a technician, I will send you a Private Message to get some more details to arrange this for you and look forward to your reply.

Rob