I'm having constant issues with the picture quality looking really bad when the signal quality drops to showing as 'fair'. It's been happening an awful lot lately in area 21 and across all channels. (SE21)
Internet has been running perfect though at full speed, no issues.
Thanks for your post apologies to hear you're having an issue with your picture quality on both boxes.
I've not been able to run checks on your boxes as they are showing as offline. Do you currently have them turned off?
If so can you please turn them back on, and leave on. Post here to let us know and then leave the boxes on until we reply to you. This will allow us to run the relevant checks and we can then go from there.
Both 360 main and mini boxes are always on and connected but in tests says offline for some reason at times?
I'm not expecting anyone on here to be working but will update.
I contacted virgin technical support by chance yesterday and told them of my signal problems with regards to TV. It was like hitting my head against a brick wall, I was asked if I've changed HDMI or picture settings; with them not understanding it was a signal to the box issue.
Can anyone on here raise the issue please or get me through getting a cancellation.
Go to Settings > System > Standby power consumption. You have 3 choices. Fast start - the 360 starts quickly but is less energy efficient Active start - more energy efficient than fast start but the box takes a little longer to start up Eco start - the most energy efficient and probably the one you're using. It uses minimal power but takes a while to start.
If you haven't done so already then try setting the option to fast Start and see if that helps.
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Hope you all had a great Christmas. I followed all above but unfortunately still in the same boat with certain channels on the same frequencies displaying bad quality images on signal quality of 'fair'.
I got through to technical support but it was like banging my head against a brick wall. I was trying to explain about the channels being on the same streams but they were asking if I can change HDMI or picture settings not understanding it's a Virgin issue. 😫
Its beyond frustrating and now just counting down the days until I can get out of my contract.