Virgin Media Community

[PaulFW]

Hello,

I ordered my Virgin TV 360 box and mini box from the VM website and booked an engineer slot but no engineer turned up!  I called customer services (over 3hours and 5 separate transfers!) but they say they cannot find my order!  I pulling my hair out 😞 

I have an email confirmation order number and booked slot but I have had no communication from VM.  The slot has now been missed, can someone from VM please help?

I even have the ultimate Oomph package & 1Gig broadband!!!

VM please help!!

[Anonymous]

You could be waiting up to 10 days for someone official to reply here. 

You’d be best calling at 8am when lines are quieter or choose the option for leaving - these calls tend to be answered quicker and the advisers have more authority.