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geowar
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Oomph fee then tv360 fee

Hi, are others getting this.

Just upgraded to oomph package, although I did all the work I had the usual £35 fee.

Went on chat to enquire after my 360 remotes only to be told I had to pay £24.95 for the privilage.

As the oomph bundle clearly states 360 as part of the package, why do I have to pay for the remotes which is the only way to use part of the package.

I am puzzled.

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Kath_F
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Re: Oomph fee then tv360 fee

Hi geowar, 

Thanks for your post and apologies to hear you've received unexpected charges on your account. 

If you have opted to upgrade your package to the 360 then the remote would be included. I can certainly have a look at the account to see what's happened for you. 

I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

Thanks,
 

Kath_F
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