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LoneSpeaker
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Only 1 box has upgrade app

Only one of my two V6 boxes has received the tv 360 upgrade app overnight.  I am due the remotes today.  How can I get the upgrade app to the other box?  thanks

 

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LoneSpeaker
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Message 2 of 11
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Re: Only 1 box has upgrade app

Nevermind, I did a reboot of the V6 and the app is now there.  In case this happens to anyone else, try a reboot,

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BlueLou
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Message 3 of 11
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Re: Only 1 box has upgrade app

It shouldnt matter, once you kick off the upgrade on your main box the others will follow.

make sure you start it off on your main box though
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LoneSpeaker
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Message 4 of 11
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Re: Only 1 box has upgrade app

It was the main box that was missing the app.

On another note, am I supposed to receive an email from Yodel with delivery details?  So far I've heard nothing.

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Ernie_C
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Message 5 of 11
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Re: Only 1 box has upgrade app

Have you checked My Virginmedia for the order? 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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LoneSpeaker
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Message 6 of 11
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Re: Only 1 box has upgrade app

I have, the order shows as being delivered today between 8 and 6 but there is no tracking number.  I received a text last night saying I would hear from Yodel with a 2 hour delivery slot, but I've heard nothing.

I just wondered if this was normal for it being only remotes.

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TiffanyGreen97
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Message 7 of 11
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Re: Only 1 box has upgrade app

I got an email about 4 hours before delivery of the remotes

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LoneSpeaker
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Message 8 of 11
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Re: Only 1 box has upgrade app

Thanks.  Doesn't look good for mine coming today then.  Really wish Virgin provided the tracking number.

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markdyer72
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Message 9 of 11
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Re: Only 1 box has upgrade app

Have you checked your junk mail, mine from yodel always seem to go in there
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LoneSpeaker
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Message 10 of 11
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Re: Only 1 box has upgrade app

Yeah I checked several times.  I just have to wait till 6 then know for sure.

Hopefully someone from Virgin can sort this for me tomorrow if necessary.

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