Online tv order

[culitojazz]

I ordered maxit tv vía my virgin media self install and received an email with order number but nothing is showing in my orders

[culitojazz]

I ordered a tv upgrade and maxit package and received two emails but none of them allow me to sign anything and it’s showing “ no orders or installation 

I can’t contact virgin 

can anyone help 

[nodrogd]

Multiple threads merged  - Please do not post multiple threads on the same subject.

This is basically a customer to customer information exchange forum with staff backup.

Staff work through posts in rotation, so it could be anything for a few hours to a couple of days before you get a response.

Please do not be tempted to bump the thread, as it just throws you to the back of the queue.

Thanks

[Akua_A]

Hi @culitojazz 

Welcome to our community forums and thank you for your first posts.

Sorry to hear there has been confusion regarding if your recent upgrade has been actioned. We can understand this is not ideal. We can however see that you have recently been in contact with our team regarding this. Was our team able to best help? do you need any further help?

Thanks,

[culitojazz]

no the matter has got worse. After contact of another hour and a half  yesterday I got cut off. I rang again today as not only has it not been sorted but I received a contract for a broadband service that I’ve already got but instead of being 17£ it was for £50 ! After another hour on the phone I was cut off. Official complaint gone in

[David_Bn]

Good Morning @culitojazz, thanks for coming back to us and I'm sorry to hear of the issue.

I understand that you have since been able to speak to our team in relation to this matter.

Can you please confirm if any further input is needed?

Kindest regards,

David_Bn