Menu
Reply
daveoc
  • 142
  • 1
  • 11
Dialled in
416 Views
Message 1 of 11
Flag for a moderator

On Ultimate Oomph--Can I Upgrade To 360 Software?

I'm an existing customer with the Ultimate Oomph package and I would like to upgrade my two V6 boxes to the new 360 software. Is this possible as I cannot see any way of doing it on my account?.

0 Kudos
Reply
nodrogd
  • 16.17K
  • 1.87K
  • 3.82K
Very Insightful Person
Very Insightful Person
409 Views
Message 2 of 11
Flag for a moderator

Re: On Ultimate Oomph--Can I Upgrade To 360 Software?

Upgrading existing boxes is currently by invitation only, as Virgin are basically making sure there are no “side effects” to doing this.

Be aware that upgrading boxes to the new platform DOES NOT preserve your recordings or any other settings your boxes use on the existing platform.

Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
daveoc
  • 142
  • 1
  • 11
Dialled in
356 Views
Message 3 of 11
Flag for a moderator

Re: On Ultimate Oomph--Can I Upgrade To 360 Software?

Ah, thanks nodrogd. Looks like I will have to wait for an invite.

0 Kudos
Reply
thrice
  • 41
  • 0
  • 7
On our wavelength
334 Views
Message 4 of 11
Flag for a moderator

Re: On Ultimate Oomph--Can I Upgrade To 360 Software?

I upgraded my two V6 boxes to the new 360 software (by invitation) more than a month ago. There have been no 'side effects' whatsoever as far as my set up is concerned.

0 Kudos
Reply
daveoc
  • 142
  • 1
  • 11
Dialled in
324 Views
Message 5 of 11
Flag for a moderator

Re: On Ultimate Oomph--Can I Upgrade To 360 Software?

Yes, that's what I would like to do. Good to hear it's worked without any problems for you.

0 Kudos
Reply
Treble1
  • 162
  • 2
  • 24
Superfast
311 Views
Message 6 of 11
Flag for a moderator

Re: On Ultimate Oomph--Can I Upgrade To 360 Software?

0 Kudos
Reply
daveoc
  • 142
  • 1
  • 11
Dialled in
292 Views
Message 7 of 11
Flag for a moderator

Re: On Ultimate Oomph--Can I Upgrade To 360 Software?

Going to that link just brings up the message ''oops something went wrong''.

Treble1
  • 162
  • 2
  • 24
Superfast
278 Views
Message 8 of 11
Flag for a moderator

Re: On Ultimate Oomph--Can I Upgrade To 360 Software?

0 Kudos
Reply
daveoc
  • 142
  • 1
  • 11
Dialled in
254 Views
Message 9 of 11
Flag for a moderator

Re: On Ultimate Oomph--Can I Upgrade To 360 Software?

Again ''oops something went wrong''. I'm sure I've seen other people get the same message when they click on upgrade on their account. Don't know if it's a fault.

0 Kudos
Reply
jonathanpye
  • 265
  • 15
  • 56
Fibre optic
162 Views
Message 10 of 11
Flag for a moderator

Re: On Ultimate Oomph--Can I Upgrade To 360 Software?


@daveoc wrote:

I'm an existing customer with the Ultimate Oomph package and I would like to upgrade my two V6 boxes to the new 360 software. Is this possible as I cannot see any way of doing it on my account?.


I did exactly that. Oomph customers are entitled to free upgrade. These things never show on account as it's not the normal bundle upgrade like adding sports etc. 

 

Give VM  call, lately best time is 8am to get through quicker.

Equipment; HUB4 , x2 V6 Upgraded to tv360
ultimate oomph gig1
0 Kudos
Reply