Hi I recently resigned up to a new contract. I asked for a new box because our V6 was first gen and slowing down. After being assured that upgrading to TV 360 would be the solution. Actually it's worse and even slower. Half the time the on-demand or app menu won't evens load just blank screen. How is this acceptable to sell a service like this.
I've reset the box and router multiple times.
Hi I recently resigned up to a new contract. I asked for a new box because our V6 was first gen and slowing down.
Did you have a TiVo or a V6? The TiVo was an elderly box, but the V6 & TV360 are identical hardware - very diferent software. https://www.virginmedia.com/care/tv-fault/which-tv-box
This certainly sounds like a classic case of VM agents using any excuse to sell TV360. But you have it now, so... there's a possibility this could be caused by an in-home connectivity issue between your home-hub & TV360 box. How are they connected?
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As already asked is the box connected using ethernet cable or WiFi, if it's connected using WiFi can you try using ethernet cable to rule out a poor signal.
You can also check your network connection;
Go to Settings > System > Diagnostics