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Old V6 box upgrade to TV360 rip off

ChrisSharples83
Joining in

Hi I recently resigned up to a new contract. I asked for a new box because our V6 was first gen and slowing down. After being assured that upgrading to TV 360 would be the solution. Actually it's worse and even slower. Half the time the on-demand or app menu won't evens load just blank screen. How is this acceptable to sell a service like this. 

I've reset the box and router multiple times. 

 

3 REPLIES 3

japitts
Very Insightful Person
Very Insightful Person

@ChrisSharples83 wrote:

Hi I recently resigned up to a new contract. I asked for a new box because our V6 was first gen and slowing down.


Did you have a TiVo or a V6? The TiVo was an elderly box, but the V6 & TV360 are identical hardware - very diferent software. https://www.virginmedia.com/care/tv-fault/which-tv-box 

This certainly sounds like a classic case of VM agents using any excuse to sell TV360. But you have it now, so... there's a possibility this could be caused by an in-home connectivity issue between your home-hub & TV360 box. How are they connected?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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roy247
Community elder

As already asked is the box connected using ethernet cable or WiFi, if it's connected using WiFi can you try using ethernet cable to rule out a poor signal.

You can also check your network connection;

Go to Settings > System > Diagnostics

 

Gareth_L
Forum Team
Forum Team

Hello ChrisSharples83,

Thanks for your first post and welcome to our community.

Can I just ask if you have followed the advice given by @tjpitts and @roy247 ?

If so has the overall functionality improved?

Please let me know if you still need help?

Gareth_L