After reading your post I found out that I needed to initiate the upgrade through the app in Apps section. The leaflet was saying I should find this on home screen which wasn't quite right, at least for the time being. Thanks for that tip.
The upgrade failed after a few steps and kept failing with an error code which I can't remember now. I've previously deleted all Series+ links, so I decided to delete my program preferences (the info that keeps thumbs up/down info for programs). The box restarted after I confirmed the action and my upgrade successfully finished when the device rebooted itself automatically. I hope this helps.
I like to give credit when credit is due and I’m pleased to report that the Virgin Team have worked magic overnight and I awoke to find TV360 awaiting me this morning...
well done TV 360 Team and also the young lady who was helping me from the 150 number yesterday, bless her she even rang me up early evening to tell me it should be resolved and awaiting me next time I turn on....
so thank you virgin for a very quick resolve... initial impression is a very fast, slick interface, simplified compared to TiVo (not a bad thing especially behind the scenes).
I’ll do a proper report on the interface and impressions once I’ve had a day or so with the interface.
thanks again virgin team, 10/10 for resolving things so fast for me.
Thanks for this! Tried to upgrade through main screen and got a MA3/14/40 error as shown below. I had not deleted any series links, but then deleted the tivo preferences as you mentioned. The box then restarted back into the old interface and I selected the 360 upgrade app and got the same failure message again, but then box restarted and hey presto was upgraded! Not a great upgrade experience!
How long does the install take?? I initially had the error message then when I tried on my other box it said an install was taking place on my original box, though and behold it was, on its own lol now I'm nearly two hours on the welcome screen , is this an error??