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Not all tv channels received

kaya20015636
Tuning in

Hi i recently got a new contract with virgin including tv (mixit tv/big bundle) broadband and weekend phone.

 

however i realised the channels stated on the website have not been received.

called virgin and they said theyr unable to do anything ??

i paid for this so i should get the channels stated- if not the price should be less.   im missing a couple of channels and some of those i was kind of excited to watch. Not sure what to do and dont want to pay extra to get extra packages for something that shpuldve been included.

 

 

1 ACCEPTED SOLUTION

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newapollo
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Hi @kaya20015636 

You can see the channels you should be receiving in column 4 on the following page.

Channel_Guides/ChannelGuide_February_23.pdf 

The Sony movie channels you are missing are actually there on channels 424,425 and 426.

They are now called Great Romance, Great Movies and Great Movies Action.

They were renamed as Great Movies on 25th May 2021.

The relaunched Sony Channel had different idents and programming due to inheriting some programming from its predecessor True Entertainment and on 25 May 2021, following Narrative Capital's acquisition of Sony's channels, it was rebranded as Great!

Sky Sports Racing should be available on channel 535.

Hum Europe stopped broadcasting on VM on December 8th 2020.

VM do have a separate  add on for international/asian channels -  it's called Asian Mela. You can add those channels for an additional £12 a month, 

Full details are on the following page.

https://www.virginmedia.com/tv/asian-channels 

Dave
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japitts
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Which specific channel(s) are you having problems with?

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So its sky sports racing , sony movie classic, sony movies action, sony moviess, hum europe, (so mostly the international/asian ones)

 

 

newapollo
Very Insightful Person
Very Insightful Person

Hi @kaya20015636 

You can see the channels you should be receiving in column 4 on the following page.

Channel_Guides/ChannelGuide_February_23.pdf 

The Sony movie channels you are missing are actually there on channels 424,425 and 426.

They are now called Great Romance, Great Movies and Great Movies Action.

They were renamed as Great Movies on 25th May 2021.

The relaunched Sony Channel had different idents and programming due to inheriting some programming from its predecessor True Entertainment and on 25 May 2021, following Narrative Capital's acquisition of Sony's channels, it was rebranded as Great!

Sky Sports Racing should be available on channel 535.

Hum Europe stopped broadcasting on VM on December 8th 2020.

VM do have a separate  add on for international/asian channels -  it's called Asian Mela. You can add those channels for an additional £12 a month, 

Full details are on the following page.

https://www.virginmedia.com/tv/asian-channels 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Think virgin media need to update what the page as thats false advertising as i bought the tv mostly for the hum europe and i dont think ots in the asian mela package. 

Hi there @kaya20015636 

 

Thank you so much for your post and welcome back to the community forums, we are so glad to have you on the team. 

 

I am so sorry to hear that you have been facing these issues with your channels and a big thank you to @japitts and @newapollo for their help so far. 

 

To confirm are you able to view the Sony channels that are now renamed? 

 

What happens when you try to access Sky Racing on channel 535? 

Thanos_sk
Joining in

My question is why is the package called ‘Asian Mela’ when all of the channels are Indian? What about Pakistani, Bangla, and Sri Lankan? They’re part of the Indian subcontinent, so it’s a bit of a con charging for a package that only caters for Indian viewers. It’s not cheap either for 15 channels, when Sky provide a lot more as part of the basic package. So, will Virgin provide channels as name suggests? 

Hey Thanos_sk, thank you for reaching out and for your asking your question today.

We do offer a add on called Asian Mela, which you can find out more about here 

Spanning 15 channels, you’ll find family-friendly shows, high-flying dramas and top-notch movies, plus the latest news and much, much more. Thanks 

Matt - Forum Team


New around here?

Matt, I already do and that’s why I posted the comment. My point is that it is in no way an ‘Asian Mela’ and is misleading. It doesn’t cater for the subcontinent its supposed to be representing. 

nodrogd
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@Thanos_sk wrote:

Matt, I already do and that’s why I posted the comment. My point is that it is in no way an ‘Asian Mela’ and is misleading. It doesn’t cater for the subcontinent its supposed to be representing. 


Virgins foreign channel range has always been limited. This is for several reasons. Virgin only covers around 50% of the UK with its TV services, far less than other providers. Therefore the costs involved regarding transmission agreements is higher per customer than on other platforms like Sky (98% coverage). Also these additional channels would have to apply for a cable licence in addition to any other broadcast licence they have in the UK.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

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