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Not Recording

MHalli
Joining in

on ‎01-08-2023 17:36

Hi, 

I have a Virgin TV 360 box that was updated last October. Since then it has been unable to record any programmes. I have tried to fix but have no luck. Trying to sort out, but the online help isn't working and the neither is the phone number. Has anyone got any suggestions?

Thanks

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Tom_W1
Forum Team
Forum Team

on ‎01-08-2023 18:56

Hi @MHalli thanks for your post here in the Community although we're sorry to hear of the concerns you've raised here.

Are you receiving any error codes at all, if so can you provide a screenshot? 

Many thanks

Tom_W
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