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Ammocamo
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Non delivery

  • Having waited indoors for 14 hr delivery slot, no delivery of box, no contact from anyone, phone was supposed to be plugged on to modem as landline no longer works so no landline, engineer could not book revisit as there was a work docket already open, can I have my 14 hrs back please, that's Saturday gone then. Absolutely fuming 
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Ilyas_Y
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Re: Non delivery

Hi @Ammocamo, thanks for reaching out to us on the forums. 👋🏼

I'm sorry to hear about the issues with the delivery. 😞
May I ask if you've received a tracking reference from Yodel for the delivery?
If so, please check here for the status of the delivery.

Let us know what it says.

Kind regards,
Ilyas.

Ilyas - Forum Team


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Ammocamo
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Re: Non delivery

No have had no contact /messages

 

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Beth_G
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Re: Non delivery

Hi Ammocamo, 

Really sorry for the delay you've had with receiving your equipment.

I can see that some equipment was activated yesterday, can you let us know if you have now received it?

If you still need help just give us a shout.

Beth
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Ammocamo
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Re: Non delivery

Received box and I installed it ok, now waiting for engineer to sort landline, have been messaging him for a while and he has been really helpful,  hopefully it will be sorted soon, had no landline for a week and mobile reception is a bit hit and miss at home. So if work docket gets closed engineer can raise new one for landline, I believe.

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Ilyas_Y
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Re: Non delivery

Thanks for the reply @Ammocamo on the forums.

I'm glad the equipment has arrived. 🙂
May I ask what exactly is the issue with the landline? Is it not registering a dial tone?
Let us know.

Kind regards,
Ilyas.

Ilyas - Forum Team


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Ammocamo
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Re: Non delivery

The engineer said he was waiting for it to be converted, should be 48hrs, that was on Friday, the landline was disconnected over a week ago, the engineer was waiting for a work docket to close so he could raise a new one 🤷‍♂️

Dean.

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Ammocamo
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Re: Non delivery

Spoke with engineer last night and we managed to get landline working, got to say the engineer was really helpful.

Many thanks

Dean

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