So, I messaged one of the virgin guys in the forum with the issue outlined, they said to call virgin which I did this morning. After spending 50 minutes waiting on the line, the person who was supposed to help me out just said oh I don’t know what to do, i will pass this on to my superiors and they will get back to you in the next 48 hours. I suppose that counts as customer service and support. Shameful and pathetic.
Now after spending g all day on the phone to support they have managed somehow to disable my media service account. On the system info page it says 8:Closed and I don’t have access to any on demand channels, help or apps at all. Keep trying to tell them and they keep telling me to do the same stuff, connect to media server and reboot. Now I’m on hold again.
BlueLou are you able to help Ckuk as it appears the backend change has all happened but thy cant get access to the Upgrade app no matter what they do. They are stuck in limbo with no extra services as the account has switched but the boxes are still on V6 Tivo software