Hi. When playing recordings, there is no sound. Have to exit recording and go back into it for sound to work. When choosing channel from guide , there is no sound , go up or down a channel and all working. All connections and leads all ok and secure.
Hi. Tried that and still same. sound will be working whilst watching tv, if you decide to play something saved ( recording) you have no sound, have to choose recording again ( sometimes 3/4 times) before sound works on it. This is for various recordings not just the same one
If the sound always works ok with live TV try pausing something for a few minutes and then see if it plays OK, effectively doing a recording, if the sound then has a problem it would look like a problem with the 360. Is the 360 connected directly to the TV or is there any audio equipment involved, that shouldn't make any difference you would think, but I would try directly connecting the 360 to the TV to rule out any strange problem if not already connected that way.
Thank you for making this post regarding the sound issues you have been experiencing when watching recorded programmes. I have taken a look at our systems and there is a fault showing with your TV box. I would like to arrange a technician visit for you to get this sorted. I shall send you a private message to obtain the details required and we will get this issue fixed.
Please look out for the purple envelope in the top right hand corner and get back to me when you can!