cancel
Showing results for 
Search instead for 
Did you mean: 

No sound on tv 360 box for a week now

angeletia
Joining in

The sound on the tv 360 box does not work and has not been for one week now. I have restarted/switched off turned off the Dolby via audio and sound on settings.

1 REPLY 1

newapollo
Very Insightful Person
Very Insightful Person

Hi angeletia,

Sorry to hear you have sound issues.

I know it's a silly question but have you double checked that it isn't on mute?

Have you tried a different HDMI cable?

Do you get sound on your normal TV via freeview, blue ray players etc?

I had a problem last year with my set top box and managed to fix it by disconnecting all of my equipment from the mains.

I then disconnected all the cables, HDMI leads etc ( it was like spaghetti junction)

When I reconnected everything the sound returned.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali