Virgin Media Community

[newapollo]

@SpookyElectric1 

This will be due to the issues affecting  the channel 4 suite of channels with programs, text, pictures and sound on all broadcast formats.

https://rxtvinfo.com/2021/bake-off-day-brings-further-trouble-for-channel-4 

[Mattg68]

Outputting 5 channels but nothing from Centre is expected then ?

[Roger_Gooner]

Which TV channels are not outputting centre?

[Mattg68]

Seems to be anything that is natively stereo.

[Roger_Gooner]

If you want 5.1 all the time you have your workaround: use "Follow Content" and get your amp to output 5.1. I never do it this way as I want my AV receiver to output what it receives, but to each their own.

[Mattg68]

Agree but I raised the post as it seems the Always convert option isn't working properly. It shows 5.1 input into the amp but seems to still be set to Follow Content as only 2.0.

Anyone from Virgin able to confirm if there have been any firmware updates recently or if this is a known problem.

[Beth_G]

Hi Mattg68,

This is very strange. As far as I'm aware, we haven't received any other reports for the same issue. We aren't always made aware if a firmware update has been rolled out.

How are things now? Do you have multiple STBs in the home that are displaying the same issue?

Beth

[Mattg68]

Hi Beth,

Yes, I tried with a mini STB and have same issue. Also tried optical instead of hdmi for audio but no joy.

[doc1964]

I googled this same issue today and arrived here.

In order for me to avoid having sound go out of sync i have to select disabled for the dolby audio setting on the 360 box and have my av receiver do the conversion.

So i am not receiving the correct audio signal this way. Would be great if they could get the sound sync issue fixed and then we could select convert or follow on the 360 as intended.

[Beth_G]

Hi doc1964,

I'm sorry to hear you've been experiencing similar issues. Can you please clarify if you're experiencing sound issues directly from the 360 box, or are you using a third party sound system? 

Many thanks