Virgin Media

daveyrich52 · ‎14-05-2021

Virgin installed this morning TV and B Band

all working

Switched set off with remote

Came back tonight and No signal

Engineer due Monday

Very unhappy

japitts · ‎14-05-2021

Possibly stating the obvious, but are you sure "no signal" isn't just your TV not being set to the correct HDMI input?

Errors generated by VM TV boxes usually have an error code/number with them, and you've not mentioned one.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

daveyrich52 · ‎14-05-2021

Thank you

Sorted now

Embarrassed to say I knocked the power switch off on the back of the box

Gulp

Red face etc

Thanks mate

newapollo · ‎14-05-2021

Hey daveyrich52,

It happens to the best of us. My brother in law is always doing that, or complaining he has no sound when he's forgotten to turn the speakers on.

You might want to cancel your engineer appointment on your online account and clicking My Account and Order tracking.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

I don't work for Virgin Media.

I'm a Very Insightful Person, I'm here to share knowledge. Learn more

Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The do's and don'ts. Keep the community welcoming for all. Follow the house rules

japitts · ‎14-05-2021

No prob, at least one of us got a result tonight.

Be sure to cancel the tech visit.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Virgin Media Community