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No power cable received for TV 360 mini box

Joining in

Got upgrade just over 1 month ago and never received my power cable for my 360 mini box phoned up for new 1 said it would be 3 to 5 working days thanks almost 2 weeks now



[MOD EDIT: Subject title changed for clarity]


Forum Team
Forum Team

Hello Graemec84,

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with the missing mini box.
I'd like to take a look into this for you.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 

Forum Team
Forum Team

Thanks for those details Graemec84.

I have just been in contact with the Service and install managers for your area.

We will be dropping off a power cable and adapter for you at some point today. 

If not today it will be tomorrow. I have asked for them to be popped in the letter box if you are out.

Can you let me know once you have received them please.