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No picture on tv

I recently received my new 360 box however a few days later there was an issue with virgin in my area that needed to be fixed. I have now had no tv for 4 days even though they say the problem is fixed. I can see the menu and watch recordings but when trying to watch live tv the screen is black. I have tried to contact virgin but have got absolutely no where with them. Can anyone please help?

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Re: No picture on tv

Hi there @Carlyhigh

 

Welcome back to our Community - sorry that you've been having issues with your new box since there was an area issue. 

 

I have located your account from here and can see that you have bene in touch since your post and we were able to reactivate your new box for you; I do hope that all is now working since your call and post? 

 

If you are indeed still having issues, please do not hesitate to pop back so we can help

 

Cheers

Katie - Forum Team


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