Virgin Media Community

[Biggordy1]

Hi I’ve changed from Sky to Virgin earlier this month. Apart from lots of installation problems and landline issues all is good apart from twice I have switched tv on and I’m getting sound and no picture. I have also missed parts of programs I recorded. I caa ask get it to correct itself if I switch everything off at the wall for a couple of minutes.  Beginning to be a pain now. 

Any ideas. 

[japitts]

What's your setup in terms of master boxes & mini-boxes? I ask because mini-boxes don't have hard drives, so all the recording is done on the master.

Can you elaborate on what you mean by missing parts of recordings? Do you mean that planned recordings start late/finish early? Or there's another problem with them?

[Biggordy1]

Hi jappits

i only have the main Virgin 360 box. 
recordings have started on time but a bit 10mm so or is missing. Saying technical issues. I’ve had a couple of your Ethernet cable isn’t connected to router warnings but when I check it there’s nothing wrong. 

[Biggordy1]

Planned recordings starting on time. Ten minutes or so is missing at the end. Not on every recording. 

[Biggordy1]

Could the recording issue be because I am loosing my online connection randomly. 

[Nathan_B]

Hi there @Biggordy1, thanks for your post.

I'm sorry to see you are having issues with your recordings missing parts. Are you finding this is happening on all recordings? Have you also noticed if this has impacted recordings at any particular time in the day.

As you had also mentioned you had the message about the ethernet not being connected have you also been able to do a reboot of the hub to see if this helps?

If you do continue to have issues it may be best to check here for some further support.

Regards

Nathan