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rachpid
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No picture at all

Got a major problem with our 360 box - box is on but there is no picture or sound at all, not even menus just a black screen.  I have rebooted numerous times, checked connections etc, changed the remote batteries and service status says all is fine. Our broadband is working. the remote is working as we can operate the tv with it. 

Virgin TV was fine up until an hour ago. Husband switched to the Xbox to check a download and when he switched back the picture had gone. 

Any ideas how to fix this? I’ve been on hold to faults for nearly an hour now. 

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roy247
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Re: No picture at all

Are you sure you have the TV input selected for the correct HDMI connector, TV360 box.

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rachpid
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Re: No picture at all

Yes we definitely did - we have a smart tv so our inputs are named with the device connected.  However the picture is back this morning so I can only think they did something to fix it overnight. 

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