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CynicalSorcerer
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No one will let me upgrade to 360

I just keep getting passed from department to department, I have 3 V6 boxes that I want to upgrade to 360, it should not be this hard!

Webchat passed me onto the care team, who passed me on to someone else, who has just told me I have to call the faults team? I am now 3 hours into my 4th attempt to get this sorted. It's beyond a joke now. 

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asmith8245
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Message 2 of 6
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Re: No one will let me upgrade to 360

Hi! I would highly suggest to contact Customer Care team for you to be assisted in upgrading your TV box. It would be the best to react them at 0345 454 1111 or 150. 

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CynicalSorcerer
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Message 3 of 6
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Re: No one will let me upgrade to 360

It was the customer care team that passed me on to someone, who told me to log a fault.
Who will the faults team pass me on to? HR, the vwindow cleaners? Who knows!

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japitts
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Very Insightful Person
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Message 4 of 6
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Re: No one will let me upgrade to 360

Have you been calling?

Or using the chat-based methods?

If the latter, try the former.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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CynicalSorcerer
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Message 5 of 6
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Re: No one will let me upgrade to 360

Tried calling but they cant hear me on the other end, despite me not having this problem with anyone else.
Absolute joke
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roy247
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Message 6 of 6
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Re: No one will let me upgrade to 360

Maybe the problem is you want to upgrade 3 V6's, this requires an engineer visit, I would suggest phoning and selecting the " I am thinking of leaving option ", this will put you through to retentions who should be able to assist.

 

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