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No TV for 24 hrs

Ty67
Joining in

on ‎24-07-2023 07:58

Have had no tv now for 24 hrs and when go to help says problem your end. Going round in circles. In SM1 area

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Megan_L
Forum Team
Forum Team

on ‎26-07-2023 08:41

Hi Ty67, 

Thanks for using the Community Forums to get this issue with your TV services looked into, I am sorry if this has been causing some frustration 😥 I would be more than happy to look into this for you!

In order to find out what's wrong, I'll need you to describe what issues you're having with your TV, could you answer these questions below please -

  • What do you see on screen when the issue occurs? 
  • Do you see any error codes? If yes, I have a link to our TV Errors & Explanations if you'd like to take a look. 
  • Does the issue affect Live TV, recordings or streaming? 
  • Do you have multiple boxes in your home? If so, does the issue affect all of them at the same time? 

Please let us know this information so we can continue helping 🤗

Thanks,

Megan_L

 

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