Thanks for your post, and welcome to our Forums. I'm sorry to hear you're having problems with you're services. I've taken a look at things on our end, and I can see that there is currently an outage in your area, which is more complex than expected, and our teams are working on resolving this as soon as possible.
Here are the details:
Fault Ref: F010152825 - Damaged Fibre Cabling
Impact: Customers may find they are unable to use their Virgin Fibre & TV services.
Estimated Fix Time: 10th November at 10AM
I'm really sorry for any inconvenience this may be causing.
Reece - Forum Team
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