I have recently moved to the ultimate volt bundle and have been told by customer support. That I am not eligible for Netflix to be included in my bundle as I am not a new customer.
Why are loyal customers being ripped off yet again by virgin. I am currently paying 143 per month for the ultimate volt (not 136 as advertised after grace period) and have now been told Netflix is not included despite me being on the same bundle I singed up to 5 days ago!
I literally changed my contract to Ultimate volt 5 days ago... So my contract is still with the 14 day grace yet i'm still told your not new so pay more and not eligible (as well as paying £35 for a new hub)
Loyal customer beware, customer service are saying this is not valid for us. I was basically told that's just the way it works by an agent after 2 hours waiting
My loyalty is basically costing me £17 extra a month for less services!
Can someone form virgin resolve this with clarity please. This is ridiculous