Virgin Media Community

[Carri-N]

Trying to find the cricket highlights on Channel 4 - I know it's on the All4 streaming service, but it's not on Catch-up TV and my brand new V6 box doesn't have the All4 app - nor My5 or UKTV play.... 

Why?

[jb66]

Are you sure its a v6 and not a 360 box?

[japitts]

As per @jb66 question - can you check this is definitely a V6 - here 

If it is a V6...when did you have it installed - specifically?

Have you tried restarting your box? Home > Help & Settings > Clear or restart

[Carri-N]

No I don't - it's supposed to be a V6 as we've got the Ultimate Oomph bundle, but there's only 15 apps. I've got things like Al Jazeera, Deutsche Welle and France 24, but no Channel 4, or My5.

I also can't find anywhere to access Help 😠

[Carri-N]

The box was installed on the 29th, and there's no help and settings section when I click on home, just a cog wheel. When I click on that there's no help function or tab

[Carri-N]

They've given us a sodding 360 box 😠😠😠😠

[jb66]

The 360 doesnt have as many apps as the older box at the moment, perhaps a firestick would be a good bet?

[Carri-N]

Ok - my bad, I've just checked the bundle and it is only for 360 boxes. Anyone know how much it costs to upgrade to one V6 box?

[jb66]

v6 is no longer available, 360 is the new software that VM is using

[Carri-N]

Thanks for confirming that @jb66 - at least we've got the latest boxes, but I'm now intrigued as to why there seems to be less apps available, and no help function. Seems to be a bit of a backward step, surely?