I upgraded three weeks ago to the new virgin 360 TV. The virgin advisor said he was ordering me the new equipment. All thats came is the new voice activated remote control, I haven't had a new box? I phoned virgin and was told they will order me a new box, since the call I've had no email, no tracking confirmation and still no box?
How do I resolve this? Has anyone had issues getting the tv 360 box?
Is there a UK number? Ive been 30mins getting someone each time I've called and it felt like there was a communication barrier on the call.