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New v360 install no HDMI output

I am a new customer, V360 box installed on Saturday, Now I get no hdmi output, I've been through all the checks, I get the welcome screen , but not the waiting screen or the spinning circle. the blue light comes on but then nothing, tried two hdmi cable two TV's but no output , I replaced the main 360 with the mini and thats ok so know all the cables are working.

It just seems that this particular box is broke.

I'm going round in circles on the website and on the phone, How do I get and engineer or a replacement TV box



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