Fitted new hub 4 but can't get connection to v6 box so can't upgrade to 360 using the new remote. Get error code m63. Been 5 days now and virgin can't fix it so we have no on demand or recording or live pause or streaming. So frustrating. Any ideas what to do. Virgin keep saying they will ring back but never do.
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Hey Keef19 thank you for reaching out and a warm welcome to the community, I am sorry to hear about your recent experience.
I have taken a look at our side and I can see the team are looking into this for you, I can also see you have a call back scheduled in shortly.
Please can you keep me updated on how you get on. Thanks
Matt - Forum Team
New around here?
Assuming the V6’s internet connection is via WiFi to the new Hub, have you let the V6 know in settings that it has a new WiFi SSID and password?
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My v6 box is wired through rj45. It was fine before changing to hub 4 router
Please can you disconnect the ethernet cable from the set top box and set it up as wifi, either entering the hub 4 SSID and password or by using the WPS set up option and see if that helps?
Also, if the set top box is connected via a 3rd party router or switch try connecting it directly to the hub 4.
Hi again @Keef19
Since the V6 hasn't been converted to a 360 yet it will be under
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