New splitter needed

[chelseahipson]

The cable that goes into my hub from my splitter box has snapped and I need a new one is there anyway one can be sent out to me 

[Carley_S]

Hi @chelseahipson 

Welcome to the community forums 

Sorry to hear that the cable has snapped. This would require an engineer to be called out to fit a new one. 
I can see that you have already spoken with the team at our side and have made arrangements to fix. 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).