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Emmawil88
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New software

I am a new customer, when I received my box it's not the Tivo software. I understand there's is an update. Can anyone point me to the instructions for the none tivo version? 

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paul0363
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Re: New software

Here's the link to the basic guide:

https://assets.virginmedia.com/resources/pdf/Virgin-TV-360-User-Guide.pdf

Other help can be found here:

https://www.virginmedia.com/help/services-support/tv

You need to select TV360 from the sub-menus in each section.

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Emmawil88
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Re: New software

Thanks for your reply, I'm still struggling as I have the v6 box and remote but the 360 software 

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coresaint
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Re: New software

can call VM up and ask for a new remote.

turbine
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Re: New software

"Thanks for your reply, I'm still struggling as I have the v6 box and remote but the 360 software "

Try the TV Go app to see if that works until you get the new remote.