Virgin Media Community

[moi68]

Hi I need a replacement remote for my 360 box. The one I have isn't working. Keeps saying age isn't available when I try on web page.

[japitts]

Have you tried using an alternative browser and/or using a private browsing session? That often works.

If all else fails, VM staff should respond on here in a few days.

[John_GS]

Hi moi68 - thanks for posting - Have you tried new batteries?

Best,

[moi68]

Yes, first thing I tried

[roy247]

What's wrong with the remote, also the webpage hasn't worked for a while you need one of the forum team to order one.

[Alex_RM]

Hi moi68,

Can you try ordering a new remote here

I've checked and the link is working fine, any issues let me know and I can pop you over a private message.

Alex_Rm

[roy247]

---

@Alex_RM wrote:

Hi moi68,

Can you try ordering a new remote here

I've checked and the link is working fine, any issues let me know and I can pop you over a private message.

Alex_Rm

---

Hi Alex_Rm,

That link works until you get to the question " Has this solved your issue ? ", then if select either Yes or No you get,

Oops! We can't find the page
you're looking for.

[moi68]

It just comes up" oops can't find the page".

[Kath_F]

Hi roy247, 

Thanks for pointing that out for us. I've just been able to replicate this now so have fed this back to the relevant teams. 

@moi68 - I am assuming this means you still need help so have sent you a private message so I can pass data protection with you and get a replacement ordered 🙂

Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks,