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andye1
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New kit didnt arrive

Hi my new kit was supposed to arrive today but didnt and no msg from yodel any help out there

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chrisjordan
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Re: New kit didnt arrive

Be Patient.

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japitts
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Message 3 of 8
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Re: New kit didnt arrive

If you login to your "myVirginMedia" online account, what's showing under "my orders"?

What equipment are you expecting? Is this new install or fault replacements?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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andye1
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Re: New kit didnt arrive

I was expecting the new 360 box i got the remote for it saturday box was meant to turn up yesterday but never arrived

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Anonymous
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Message 5 of 8
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Re: New kit didnt arrive

is this a new box or a upgrade for a current V6 box?
If its a upgrade to the V6 box you will only get the remote. The upgrade is software based
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andye1
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Re: New kit didnt arrive

Yes its an upgrade.thanks for that.there sales people need to tell customers i waited in all day yesterday 

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archercj
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Message 7 of 8
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Re: New kit didnt arrive

We are talking Yodel here.

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newapollo
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Re: New kit didnt arrive

Since you've received the remote and no 360 box, it appears you should be performing a software update to your V6 box instead

There should have either been a leaflet with the remote, or instructions printed on the inside of the box lid containing the remote.

There may be an app icon on your home screen, or in the All Apps folder, "Upgrade to Virgin TV360 now"

If there is you should make a  note of all your series  links and watch any recordings you haven't yet watched on your V6, because the update process reformats your box.

If you do have the icon and don't click on it , then the update process will begin automatically in 5-7 days.

The picture below is what should have been included with the remote. 

On screen instructions are simple to follow, although it tells you it will take 30 minutes, it only took 10 minutes when I updated.

360 upgrade360 upgrade

 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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