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Rogward
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Message 11 of 17
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Re: New install today. Now error CS6002 Can't find hard drive.

So sorry to hear that. Mine was installed and failed on Friday, and then replaced yesterday. Same engineer both times, who had not seen the fault before.  My telephone experience was good, and they recognised the error code as needing an engineer fix immediately, hence the next day response I guess. Also got the HD Sport upgrade very smoothly yesterday. Hope you get yours sorted soon. 

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Rogward
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Message 12 of 17
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Re: New install today. Now error CS6002 Can't find hard drive.

Sorry, got my days wrong. For accuracy, Installed/failed Friday, replaced Saturday, HD upgrade for Sport Sunday.
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breed52
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Message 13 of 17
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Re: New install today. Now error CS6002 Can't find hard drive.

Thanks for the reply. Mine was self install about a month ago.  I guess they were quick to do yours as you were able to say, come and take it away i dont want it, whereas i am out of the 14 days cooling off period and am stuck in an 18 month contract now.  Having read your posts, this is what prompted me to phone them again, hoping that giving them the code would give them the green light to replace, but no it has to be escalated. Getting through to these foreign call centres is soul destroying as you know straight away that they aint going to sort it, they just go through the predertimined motions and pass it on.

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breed52
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Message 14 of 17
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Re: New install today. Now error CS6002 Can't find hard drive.

Decided to call again, this time to submit a complaint, had to choose, thinking about leaving, to get through to resolutions team. Told them the issue and  when they enetered the error code they said ,yes it says engineer required . Engineer coming tomorrow evening to resolve. Not happy about the previous call responses and length of time to get engineer, but at least something is getting done.

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Rogward
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Message 15 of 17
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Re: New install today. Now error CS6002 Can't find hard drive.

Good news. Glad it is getting sorted.
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Ashleigh_C
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Message 16 of 17
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Re: New install today. Now error CS6002 Can't find hard drive.

Hi there @breed52

 

Thank you so much for your post and I am so sorry to hear that this has taken a while to arrange, but I am glad the engineer is now on the way.

 

Are you able to let us know how things are looking now that the appointment has been?

 

Thank you. 

Ash_C
Forum Team



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breed52
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Message 17 of 17
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Re: New install today. Now error CS6002 Can't find hard drive.

New box swapped over for faulty one. old remote wouldnt pair so new remote also. Everything now ok, but obviously all existing recordings lost, a bit of a pain, having to catch up using iplayer etc, but no biggie really. Just a pity that these non UK call centre staff dont have the capabilities to recognise engineer required faults.

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