hard drives do develop faults which is annoying, especially with it being a new installation.
I'm wondering if you've actually received a mini box and not the main box which has the hard drive.
The mini box is the same width (23cm) but smaller in height (3.5cm).
I have the main box which is 5cm in height.
Have you managed to speak to faults (150 from a VM landline or mobile)
It sounds like either way you will need a box swap.
You could try a factory reset as you've nothing to lose.
To factory reset go to Settings (the cog at the end of the Home menu) > System > Factory Reset. It's actually misnamed and only a partial system reset and not a complete factory reset. You are given 2 options
Normally I would advise selecting Choose Keep Recordings means you won't lose your recordings or any links you've set up (but will have to sign into apps such as iPlayer, Prime, Netflix and ITV Hub again), however since you have the "can't find hard drive" message I would try the "Format Disk" option.
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