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Douglepops
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New customer

a month ago

Hi there,

New customer installed today but no channels have downloaded. The engineer advised it should take 30 minutes but we only have BBC1 every other channel is not ready and has 100:70 showing.  I've tried customer services and failed.

Any ideas if I can do anything from here?

Thank you

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JitteryPinger
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Re: New customer

a month ago

You could try resetting the box from settings menu and see if that triggers them to download again.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Gigabit 5G Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

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