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Douglepops
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New customer

Hi there,

New customer installed today but no channels have downloaded. The engineer advised it should take 30 minutes but we only have BBC1 every other channel is not ready and has 100:70 showing.  I've tried customer services and failed.

Any ideas if I can do anything from here?

Thank you

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JitteryPinger
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Re: New customer

You could try resetting the box from settings menu and see if that triggers them to download again.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
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