New Virgin 360 TV box

[cliveg43]

I received my new box yesterday and straight away it wouldn't record, it said "we couldn't find hard drive" if you don't have a have a box with storage- you cant record"  I have logged this with Virgin who said there is a known problem with new 360 boxes and it should be fixed within 5 days ??

Then tonight I have tried to pause a program and it only paused it for 3 minutes, whereas the old box was for an hour ? so would this be down the hard drive not working ??

Thanks

[roy247 · Accepted solution]

Which 360 box have you been sent, the box on the left has a hard drive the mini box on the right doesn't. The mini box does only pause for around 3 minutes.

[cliveg43]

Thank you, Its the box on the right, so once it can record, can I then freeze it for a minute

and do you know if the recoding is an issue for new boxes ?

[roy247]

If you only have a mini box you need it replacing for a 360 main box with hard drive, the mini box is used as a secondary box to the main box and relies on the main box for recordings, any recordings set on the mini box are recorded on the main box, also if you want to pause for longer than 3 minutes on a mini box you need to press record so it record's on the main box and then you watch as a recording.

If you do have a main box and a mini box the main box needs to be set to fast start or active start so the mini box can wake it up if it's in standby.

Hope that helps 😃

[cliveg43]

Many thanks, so I need to go back to Virgin and request 360 main box, I am sure that wont be easy !

[Steven_L]

Hey cliveg43,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your TV box at the moment, I have looked into this and we will need to send out a technician to look into the issues that you're having. I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
Kind Regards,
Steven_L