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New TV and Broadband/Câble issut

Joining in

So I have just replaced my TV which hasn't working for over a month. Up until unplugging the cables my wi fi was working fine.

However, I now have a network connection problem on my cable tv stating there is an issue because I've not use the virgin box for over 30 days (as mentioned , my old TV broke so wasn't using the service) and the arrows on the broadband box are also flashing.

Does anyone know a work around? I don't want to have to wait for an engineer and I work remotely.


Very Insightful Person
Very Insightful Person

Sometimes VM deactive equipment that isn't connected to the network for an extended period of time, if you have also removed the co-ax cable and/or internet connection from your TV box this may be the cause. The download symbol may mean a SW update is trying to download also.

You will need to contact VM to resolve this issue - the reactivation should be an easy fix, the SW download depends. You can either wait here (might be a day or so for a response, especially today) or call in if you want a more immediate resolution.

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Forum Team
Forum Team

Hey ohnalsega, thank you for reaching out and I am sorry you are having some issues with your TV.

I would like to look into this via a PM, so we can run some further tests.

Please look out for the purple envelope. Thanks 

Matt - Forum Team

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