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New TV 360 remote

restless1
Tuning in

Hi can anyone tell me how to turn off the key sounds on the new 360 remote?   Clicks loudly on every key pressed!    Already annoying the family.

5 REPLIES 5

Reece_MH
Forum Team
Forum Team

Hi restless1,

Thanks for posting, and welcome to the Community Forums!

I'm sorry to hear you're having some problems with the TV Remote. To clarify, is this a sound coming from the TV when pressing keys, or is it coming from the remote itself?

Thanks,

Reece - Forum Team


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Hi sorry for being late responding - its every key on the remote that clicks - I cant find a way to silence it!

 

Adri_G
Forum Team (Retired)
Forum Team (Retired)

Hey restless1, thanks for replying back to my colleague Reece_MH above and sorry for the slow responses.

We're sorry to see the issue is with the remote being noisy when buttons are pressed, just to make sure are you using our new TV 360 remote with the voice control button?

Please, try visiting your TV box menu and go to Home > Help & Settings > Settings > Audio > Sound effects volume to switch this sound effect off?

Let us know if you've managed to sort this out since your last post or with our advice and if you still need help we'll be here to support you.

Adri
Forum Team

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newapollo
Very Insightful Person
Very Insightful Person

Hi @Adri_G 

Home > Help & Settings > Settings > Audio > Sound effects volume  isn't available on the 360 boxes, it's a function for tivo/V6 boxes

Dave
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John_GS
Forum Team
Forum Team

Hi @restless1 

We've not been able to replicate the issue here.

Please could you post a video showing this happening?

Best wishes.

John_GS
Forum Team


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