Menu
Reply
AdeHartland
  • 12
  • 0
  • 0
Tuning in
840 Views
Message 1 of 12
Flag for a moderator

New TV 360 issues

Can anyone help! 
We have ‘upgraded’ to the TV360 box and now experiencing some issues. 


The main issues are - Talking is often out of sinc with the pictures. 

We can’t get some catch up channels.

The new interface is ok but these issues are making us regret the change. If this can’t be put right we will have to think about cancelling with Virgin. 

It’s very hard at the moment to get support. Thanks 

 

Tags (1)
0 Kudos
Reply
dannylau
  • 11.18K
  • 909
  • 2.54K
Very Insightful Person
Very Insightful Person
835 Views
Message 2 of 12
Flag for a moderator
Helpful Answer

Re: New TV 360 issues

If you go to settings/audio and video/audio delay you can adjust the lip sync

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

paul0363
  • 538
  • 64
  • 180
Rising star
799 Views
Message 3 of 12
Flag for a moderator

Re: New TV 360 issues

Which catch up channels can’t you get?

If you go to Home>CatchUp and then select the All Channels at the top next to the search symbol you should get a drop down for all the channels.  This gives you access to Sky, All4, My5 etc.  

 

0 Kudos
Reply
AdeHartland
  • 12
  • 0
  • 0
Tuning in
795 Views
Message 4 of 12
Flag for a moderator

Re: New TV 360 issues

Thanks. Not all apps are listed, like ITV hub etc
0 Kudos
Reply
paul0363
  • 538
  • 64
  • 180
Rising star
794 Views
Message 5 of 12
Flag for a moderator

Re: New TV 360 issues

The ITV Hub app isn't on the 360 - you need to go the route in my previous post and select from the drop down:

IMG_0004.jpg

0 Kudos
Reply
AdeHartland
  • 12
  • 0
  • 0
Tuning in
790 Views
Message 6 of 12
Flag for a moderator

Re: New TV 360 issues

Got that, thank you. Just trying to work out why we can't watch some programs on catch up. We wanted to watch The Sister on ITV but couldn't watch any episode.
0 Kudos
Reply
paul0363
  • 538
  • 64
  • 180
Rising star
785 Views
Message 7 of 12
Flag for a moderator

Re: New TV 360 issues

If you have the STV player app where you are you could try that (I believe it's on all UK boxes)

All the episodes of The Sister are on it here (I'm in Scotland) but I don't know if the content is different where you are.

AdeHartland
  • 12
  • 0
  • 0
Tuning in
778 Views
Message 8 of 12
Flag for a moderator

Re: New TV 360 issues

Sadly not. Hopefully someone from Virgin will explain. Thank you for helping
0 Kudos
Reply
paul0363
  • 538
  • 64
  • 180
Rising star
775 Views
Message 9 of 12
Flag for a moderator
Helpful Answer

Re: New TV 360 issues

Did you try the app or are you still looking under catch up?  STV Player is on the Apps page (it *should* be on all UK boxes).  Or is the content not available in the App?

0 Kudos
Reply
AdeHartland
  • 12
  • 0
  • 0
Tuning in
771 Views
Message 10 of 12
Flag for a moderator

Re: New TV 360 issues

Thanks, I've found the app but not the series. I'll keep trying.
0 Kudos
Reply