Menu
Reply
TheValleyBoy
  • 12
  • 1
  • 0
On our wavelength
1,132 Views
Message 1 of 10
Flag for a moderator

New TIVO 360 Box

Hi,

I have just had a new TIVO 360 Box installed. Couldn't transfer recorded stuff or links to recordings as I had been told by Virgin - never mind. Great engineer installed the new Box but understandably didn't have time to explain everything to me. Fair enough - I will just read up in the Instruction Manual. He said there isn't one - just follow the prompts!! OK in the perfect world but I'm not in the first flush of youth and need a hard copy/pdf to explain it all to me.

Both my wife and I are really struggling with it!!

Virgin Chatline never responds and trying to talk to someone at Virgin is almost impossible.

I can't be the only person to have this problem.

Has anybody found an User Guide/Instruction Manual to Virgin's 'must have' new box?

0 Kudos
Reply
DJ_Shadow1966
  • 7.12K
  • 1.36K
  • 2.02K
Very Insightful Person
Very Insightful Person
1,127 Views
Message 2 of 10
Flag for a moderator

Re: New TIVO 360 Box

Hello

For the UK as this box is so new there isn't one, at this time.

If you have any queries you can always ask in the forum.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

nodrogd
  • 16.8K
  • 1.97K
  • 4.08K
Very Insightful Person
Very Insightful Person
1,109 Views
Message 3 of 10
Flag for a moderator

Re: New TIVO 360 Box

Transferring recordings has never been allowed by the broadcasters. Virgin’s agreements are recording for time shifting purposes only. The SeriesLink problem is affecting all boxes at the moment, not just the new V360.

VM BB TV Landline PAYG mobile. Freeview/Freesat HD, Tesco Mobile. Customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

TheValleyBoy
  • 12
  • 1
  • 0
On our wavelength
1,099 Views
Message 4 of 10
Flag for a moderator

Re: New TIVO 360 Box

Hi Mike,

Thanks for your prompt response.

Unbelievable!

How can Virgin launch a product like this without any Client guidance reference notes?

Thanks for your guidance and I will use the Forum as a 'User Manual' as necessary.

Best wishes,

Nigel

0 Kudos
Reply
TheValleyBoy
  • 12
  • 1
  • 0
On our wavelength
1,088 Views
Message 5 of 10
Flag for a moderator

Re: New TIVO 360 Box

Hi,

The engineer installing the 360 Box said that if he was replacing like for like then this could be done - but not for an upgrade such as this to the 360 Box.

Earlier, Virgin mailed a link enabling me to do this but the engineer confirmed as above - it wont work for an upgraded or change in box type.

Sadly, I have deleted this link so am unable to refer this to you.

Best wishes,

Nigel

0 Kudos
Reply
lennyv
  • 100
  • 1
  • 27
Up to speed
1,074 Views
Message 6 of 10
Flag for a moderator
Helpful Answer

Re: New TIVO 360 Box

There isn't a lot of detail out there, but this page seems to have the most information on the 360 box: https://www.virginmedia.ie/virgintv360support/

TheValleyBoy
  • 12
  • 1
  • 0
On our wavelength
1,019 Views
Message 7 of 10
Flag for a moderator

Re: New TIVO 360 Box

Thanks so much for that link.

I have found it extremely helpful.

Why couldn't Virgin have given me this at the outset?

Sincere thanks to you for taking the time to share this with me/the Community.

Best wishes,

Nigel

0 Kudos
Reply
BlueLou
  • 249
  • 32
  • 87
Virgin Media Staff
Virgin Media Staff
973 Views
Message 8 of 10
Flag for a moderator
Helpful Answer

Re: New TIVO 360 Box

There is a guide for this box and you should have been given one. 

I'm sorry if you were told recordings can be transferred, thats not possible, even for like to like swaps.  In those cases you can transfer series links so you dont miss upcoming recordings but that is not possible for 360. 

I'll see if we can get a guide sent to you. 

0 Kudos
Reply
TheValleyBoy
  • 12
  • 1
  • 0
On our wavelength
960 Views
Message 9 of 10
Flag for a moderator

Re: New TIVO 360 Box

Hi BlueLou,

If you could organise a Guide Book for the 360 Box then we would be extremely grateful.

Have a good weekend and Stay Safe.

best wishes,

Nigel

 

0 Kudos
Reply
TheValleyBoy
  • 12
  • 1
  • 0
On our wavelength
909 Views
Message 10 of 10
Flag for a moderator
Helpful Answer

Re: New TIVO 360 Box - User Guide

Hi BlueLou,

We received the Basic/Remote Guide on Saturday.

Thanks for organising this so quickly.

With it's help we are finally getting the hang of it - love the 'Press & Speak Command' feature!

Thanks again for acting so promptly.

Best wishes & 'Stay Safe',

Nigel

0 Kudos
Reply