Virgin Media Community

[smoothcriminal]

Hi there. Please can I request a new power cable for my box. The one I have is faulty. Thank you! 

[Ayisha_B]

Hi @smoothcriminal 👋,

Welcome back to our Community Forums and thanks for your post 😊

I have had a peek at our systems and can see a technician visit has been arranged for you.

Let us know how it goes so we can offer further support if required. 

Cheers!

[smoothcriminal]

I asked them and they said I would need to ask yourselves as I had already started a conversation. Please can you send me one out.

Thank you

[Vikki_M]

I am sorry smoothcriminal,

The engineer should have provided this during the visit if they were able.

Is it your hub or set TV set top box you require a cable for please?

Please pop back to us when you can. 

[smoothcriminal]

TV Set top box. Thank you

[smoothcriminal]

Hi there, sorry to be a pain - it's been two weeks since I initially asked -just- for a power cable.

Can one be sent please?

[Kath_F]

Hi smoothcriminal, 

Thanks for coming back to us and confirming you need a TV set top box power cable. 

We can get this arranged but I just need to confirm the address to ensure we are sending the power cable on the correct account. 

I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks,

[Kath_F]

Hi smoothcriminal, 

Thanks for coming back to me on this one via private message. 

I have ordered a power cable for you and you should receive this in within the next 7 days. 

If you have any further issues, please let us know. 

Thanks,