Menu
Reply
shawlander
  • 1
  • 0
  • 0
Joining in
470 Views
Message 1 of 7
Flag for a moderator

New Installation Query

Hi

I ordered a 3 V6 boxes for a new installation in a flat that Im refurbishing a number of months ago. The install is scheduled for Dec 2020 - Ive asked if can have Virgin 360 installed instead and I have been told thats not possible. Seems a bit of a backward step having to install the old kit and then having to upgrade in the future.. is there a way to get the new Virgin 360 kit installed from scratch?

 

Shawlander

0 Kudos
Reply
nodrogd
  • 16.82K
  • 1.97K
  • 4.09K
Very Insightful Person
Very Insightful Person
445 Views
Message 2 of 7
Flag for a moderator

Re: New Installation Query

The V6 platform is very much current. V360 has only just come out of trials & the firmware still requires many "tweaks" before it works as well as the V6.

Also if programme storage is important, the V360 system has a "central" box with 1TB of storage. All recordings rely on streaming from the main box. The V6 is all separate hard drives (so if you have 3 boxes you have 3TB in total). The boxes can stream between them the same as the V360. I has also been stated by a staff member that if you decide to upgrade to V360 at a later date you can keep the additional hard disk storage on the new system.

VM BB TV Landline PAYG mobile. Freeview/Freesat HD, Tesco Mobile. Customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

BlueLou
  • 252
  • 32
  • 93
Virgin Media Staff
Virgin Media Staff
366 Views
Message 3 of 7
Flag for a moderator

Re: New Installation Query

That’s right. If recording space matters to you, and it doesn’t to everyone, then you can take the 3 x V6 then upgrade to 360 when available in the new year and all three boxes will be upgraded with all 3TB storage available for recordings. 

 

 

0 Kudos
Reply
roy247
  • 1.03K
  • 82
  • 223
Knows their stuff
356 Views
Message 4 of 7
Flag for a moderator

Re: New Installation Query

Hi BlueLou

Will I be able to return a 360 mini for a 360 1TB box to replace the Tivo V6 box I lost as part of the trial ?

 

0 Kudos
Reply
BlueLou
  • 252
  • 32
  • 93
Virgin Media Staff
Virgin Media Staff
346 Views
Message 5 of 7
Flag for a moderator

Re: New Installation Query

Hey Roy

I appreciate that this may not be the answer you want, but unfortunately you can’t swap a Mini box to a 360 box at this stage. 

0 Kudos
Reply
smartn
  • 48
  • 0
  • 3
On our wavelength
311 Views
Message 6 of 7
Flag for a moderator

Re: New Installation Query

In my situation of having 3 V6 boxes and one TIVO would the TIVO be replaced with a mini box? Certainly wouldnt be a problem if the storage of the other 3 boxes remained.

0 Kudos
Reply
BlueLou
  • 252
  • 32
  • 93
Virgin Media Staff
Virgin Media Staff
222 Views
Message 7 of 7
Flag for a moderator

Re: New Installation Query

Actually in this instance, you wouldn't be able to upgrade unless you removed the 4th box.
There is a maximum of 3 boxes allowed on Virgin TV 360
0 Kudos
Reply