On Monday I phoned to report a Fault on my old Tivo Box and eventually was offered a new TV 360 Box, with New Hub 5, upgrade to 1TB Broadband, and SIM Card as my existing Contract had run out.
Yesterday the TV 360 Box arrived by Courier, but on trying to connect it would not recognise the Wi-Fi signal from my existing Hub 3. Despite resetting the Hub 3 including Factory resets the new TV 360 will not connect. Subsequently I had a text from Virgin stating that they had 'activated' the new kit, but I then noticed that I have no Internet Connection at all on any device (albeit showing a strong Wi-fi signal on them). I've relocated an existing second TV Box from upstairs to the Living Room which still works albeit showing a System Problem.
The new Hub 5 was due to be delivered today, but this has also disappeared off My Orders which is now showing no open orders. I will see if the new Hub 5 does actually arrive.
Everything seemed to go wrong from the time I tried to connect the new TV 360 device, but I now have only one working TV Box (my existing second box), and no Internet. I've done all the resets as per Virgin Media website so now stuck. Does this warrant a Technician?
